What surface can I install wallpaper on? Nomad Design offers a variety of papers and vinyls that can adapt to any surface.

You never ask too many questions

Questions and answers

IMAGES SELECTION

 

Where can I find an image?

Go to the Choose your mural page.

Can I use my own photo/image?

Yes, go to the Use my photo page.

Can I preview my mural before ordering?

Yes, upon receipt of your online order, an approval request will be sent to you by email.
No print will be produced until we receive your agreement by email.

Can I order a printed sample?

Yes, you can order a sample when purchasing your mural. The cost of the 24 “x 24” sample is $ 50 including shipping. Upon receipt of your image, we select a portion of your actual format image that we will print on the media you choose. You will receive the printed sample with this section of the image in actual size, so you can preview the color and quality of your image. You can also order a sample before purchase by filling out this form or during a home consultation.

How can I order a custom product?

You can contact us by phone at 450.686.6757 or by filling out the contact form.

COLORS

 

Will the color of the product be the same as what appears on the screen?

The colors perceived on the screen (light colors) differ from the colors of the printed mural (ink colors). They are therefore, in no case, a reference for the approval of the colors.
In doubt about color fidelity for printing?

Request a printed sample prior to purchase.

 

PRODUCT

 

Where are the wallpapers and cutouts made?

All of our products are printed, cut and prepared in our Laval workshop.

 

How can I order a custom product?

You can contact us by phone at 450.686.6757 or by filling out the contact form.

 

TAKING MEASUREMENTS

 

How to take the correct measurements?

As there are a multitude of wall shapes and sizes, please refer to our guide
for Taking measurements.

 

Does Nomad Design offer the measurement service?

Yes, we offer home consultations that include a measurement.
The consultation fee is $60 for the Greater Montreal area*. Our Designer will make an appointment with you. This service includes: a sample presentation and measurement. Afterwards, we will send you a selection of images by email to help you choose what you like for your project.

We also offer the installation service, for a turnkey project!

Do not hesitate to contact us by phone at 450.686.6757 or by filling the contact form.
* If your residence is located outside the greater metropolitan area, travel costs apply.

 

How to calculate the amount of wallpaper?

When chosing your image, you will be prompted to enter your measurements into our calculator in which the quantity and price of wallpaper to purchase is calculated automatically.

 

Can I order a printed sample?

Yes, you can order a sample when purchasing your mural. The cost of the 24 “x 24” sample is $50 including shipping. Upon receipt of your image, we select a portion of your actual format image that we will print on the media you choose. You will receive the printed sample with this section of the image in actual size, so you can preview the color and quality of your image.

 

PREPARATION

 

How do I properly prepare my wall before installation?

Wallpaper should be installed on a clean, dry, smooth wall. It is important to wash thoroughly and allow the wall to dry before starting. If necessary, repair cracks or holes with wood filler at least 48 hours before installation.

Please refer to our Installation Guide.

INSTALLATION

 

What surface can I install wallpaper on?

Nomad Design offers a variety of papers and vinyls that can adapt to all kinds of surfaces, both outdoors and outdoors, and even on the floor! Visit the products page to learn more about all of our papers and products. You can not find what you are looking for, contact us by phone at 450.686.6757 or by filling out this form and we will help you find a paper that suits you.

 

Do you have instructions for installing my mural?

Yes, please refer to our Installation Guide.

 

Can I install wallpaper in a kitchen
or a bathroom?

Yes, our NOMAD-PRO Removable Textured Vinyl mural can be installed in the kitchen or bathroom.
This product is moisture resistant and mold proof.

 

Can I install wallpaper outside?

Yes, you must choose our NOMAD-MULTI Textured Vinyl Wall Mural which installs on surfaces such as brick, concrete, wood, solid fences. It is also resistant and non-slip which allows it to be used on the ground,
it even adheres to carpets and outdoors.

 

Does Nomad Design offer the installation service?

Yes, we offer the installation service, the price will be calculated during your purchase
and our installer will make an appointment with you by email.

When you use the installation service, you take advantage of our current promotion and you get
a 40% discount on the purchase of your mural.

You can contact us by phone at 450.686.6757 or by filling out this form

* If your residence is located outside the greater metropolitan area, travel costs apply.

 

MAINTENANCE

 

How should I clean my mural?

Your new mural is very easy to maintain, it is washable with water and mild soap.

 

PAYMENT

 

What are the payment methods?

You can pay for your wallpaper order through Paypal which offers a secure payment option. You do not need to have a Paypal account and you will be able to pay by bank transfer or credit card.
You can also call us at 450.686.6757

DELIVERY

 

What are the shipping fees?

Delivery is free everywhere in Quebec, with a minimum purchase of $100.
*Some restrictions apply

 

What are the delivery times?

We aim to deliver within 1 to 5 business days, anywhere in Quebec.

 

Where do you deliver to?

All over the world! Ask us for a quote.

 

RETURNS

 

I changed my mind, is it possible to go back
or to exchange my order?

We do not offer refunds or exchanges on custom products already printed and approved.
All products with apparent printing or manufacturing defects will be replaced and not refunded.

 

What should I do if I receive my damaged mural?

Unfortunately, it happens that a package is damaged during transport, which is out of our control. When you receive your shipment, please check the material as soon as possible, keep the packaging and contact us immediately with the details of your order. All damaged products will be replaced and not refunded.

 

WARRANTY

 

Is my mural guaranteed?

Please consult our warranty policy.