Small print
he following information describes in detail the general conditions of purchase of our products and services.
By purchasing any of these goods or services, you agree to these terms.
ONLINE ORDERING PROCESS
You must choose the design and fill in all the requested information. After receiving your order, you will receive a payment confirmation by email as well as a request for approval of the visual. We strive to send a response within 24 hours of receiving inquiries, excluding weekends and holidays.
Please note that at this stage, the order is not binding and each party has the right to withdraw from the contract.
PAYMENT
We accept Paypal as the payment method.
RIGHT OF CANCELLATION
You have the right to cancel an order products or services, provided the visual has not yet been approved.
Nomad Design reserves the right to cancel any order, due to a technical problem on the website, disagreement with the customer or for any other reason.
REFUND
We do not offer refunds or exchanges on personalized products (custom wallpapers, personalized designs) after approval of the visual to be printed.
All products with apparent printing or manufacturing defects will be replaced and not refunded. See details of our policy.
CONDITIONS FOR 20% DISCOUNT ON MURALS
Enjoy a 20% discount on all murals* ordered through our website.
*This discount excludes designer murals. It is automatically applied during the online ordering process and cannot be combined with other promotions or special offers. This discount is only applicable to purchases of $100 or more.
The 20% discount is valid throughout the year. Nomad Design reserves the right to modify or terminate this promotion without notice. For any questions regarding this offer, please contact our customer service.
CONDITIONS FOR 10% DISCOUNT ON INSTALLATION SERVICE
Receive a 10% discount on the installation service for any mural ordered from Nomad Design.*
*Please note that if your residence is located outside the greater metropolitan area, travel fees may apply. Additional charges may also apply for remote areas.
Nomad Design reserves the right to modify or terminate this promotion without notice. For any questions regarding this offer or potential fees, please contact our customer service.
CONDITIONS FOR FREE SHIPPING
Free shipping for any purchase of $100 CAD or more*. This offer is valid only in Quebec for orders placed through our website. It excludes taxes.
*An additional shipping fee may apply to certain items depending on their size, weight, storage location, or destination. These fees are independent of the free shipping offer.
PRINTING AND SHIPPING TIMELINES
Our printing timelines, starting from the final approval of your visual, are approximately 10 business days. This is followed by a shipping time of 1 to 5 business days for deliveries within Quebec.
Please note that in unforeseen circumstances, these timelines may be extended. In such cases, we will inform you as soon as possible.
For orders with pickup at the Nomad Design office, please allow a processing time of 1 to 5 business days.
SHIPPING OPTIONS
Your orders are shipped via various transport companies and are available throughout Quebec. You can choose the delivery address that suits you best (home, office, friends, or family members).
We always ensure that the order is securely sealed in rigid packaging. Any damage to the packaging during transport must be noted on the delivery slip and declared as damaged. Nomad Design cannot be held responsible for delays or issues related to the delivery service.
Customs duties and taxes levied at the point of entry into the destination country are the responsibility of the customer.
PRINT QUALITY
We cannot accept any responsibility in the event that you need to purchase an additional section of a mural that has already been printed. You must accept the risk of color variation for us to process the order.
The fidelity of the colors perceived on the screen are variable therefore may differ from the printed mural. They are therefore, in no case, a reference for the approval of the colors. You have a doubt on the fidelity of the colors for the impression? Ask for a sample printing before purchase.
Please do not hesitate to contact us if you have any questions.
Last revision on January 08, 2025